Welcome to Joyride! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and mailing address.
- Payment Information: Credit card details and billing information.
- Usage Data: Information about how you use our services, including your travel routes, preferences, and interactions with our website and app.
How We Use Your Information
We use your personal information for the following purposes:
- To Provide Services: To facilitate your use of our e-bike rental services, including route planning, maintenance, and customer support.
- To Improve Our Services: To analyze usage patterns and improve our services, features, and user experience.
- Marketing and Promotions: To send you promotional materials, newsletters, and other communications about our services and special offers.
- Safety and Security: To ensure the safety and security of our users and services, including fraud prevention and risk management.
- Legal Compliance: To comply with legal obligations and respond to legal requests.
Consent for Using Personal Information
By using our services, you consent to the collection, use, and sharing of your personal information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.
Use of Cookies
We use cookies and similar tracking technologies to enhance your experience on our website and app. Cookies are small data files that are placed on your device to collect information about your interactions with our services.
Types of Cookies
We Use:
- Essential Cookies: Necessary for the operation of our website and app.
- Performance Cookies: Collect information about how you use our services to improve performance.
- Functional Cookies: Remember your preferences and settings to enhance your experience.
- Marketing Cookies: Track your online activity to deliver personalized advertisements and promotions.
Sharing Your Information
We may share your personal information with:
- Service Providers: Third-party vendors who assist us in providing our services, such as payment processors, marketing agencies, and IT support.
- Business Partners: Partners who offer complementary services or promotions.
- Legal Authorities: When required by law or to protect our rights and interests.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Your Rights
You have the right to:
- Access Your Information: Request a copy of the personal information we hold about you.
- Correct Your Information: Request corrections to any inaccurate or incomplete information.
- Delete Your Information: Request the deletion of your personal information, subject to legal requirements.
- Opt-Out: Opt-out of receiving marketing communications from us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and app, and updating the effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at tos[at]joyride.club.
Thank you for choosing Joyride Experience. We are dedicated to providing you with a safe and enjoyable travel experience.
Effective Date: 22-SEPT-2024